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Trusted provider of high-quality medical and surgical supplies
Frequently Asked Questions
Find answers to the most common questions about our products, services, shipping, and more.
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What types of medical equipment do you supply?We supply a wide range of medical equipment, including medical sample containers (stool containers, urine containers, sputum containers and polypots), Hospital beds, laboratory equipment, home care equipment, and theatre equipment.
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Do you offer delivery services across East Africa?Yes, we deliver across Kenya, Uganda, Tanzania, Rwanda, and other East African countries. We ensure fast and reliable delivery for all orders.
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How can I place an order for medical equipment?You can place an order by calling us directly, sending an email, or ordering through our website. For bulk orders, we recommend contacting our sales team for customized solutions.
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Do you supply equipment for home care patients?Yes, we offer home care solutions, including Patient beds, Oxygen Concentrators, Nebulizers, Blood Pressure Monitors, and mobility aids such as wheelchairs and crutches. Visit our patients & Caregivers page for more product details.
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Can I request a quotation before purchasing?Absolutely. You can request a detailed quotation for any medical equipment by contacting us via phone or email, or filling in the "Get a Quote" section on the home page.
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How long does delivery take after placing an order?Delivery times depend on the location and product availability. For Nairobi, Kampala, and major cities, deliveries take 1-3 days, while other regions may take up to 7 days.
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Can I become a distributor or partner with Alpha Surgicals?Yes, we welcome partnerships with medical suppliers, distributors, and healthcare providers. Contact us to explore our partnership programs.
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How can I reach customer support for inquiries or complaints?You can contact our customer support team via phone, WhatsApp, or email for assistance with orders, warranties, or technical issues. Call: 0208787947 Whatsapp: 0110932638 Email: info@alphasurgicalsupplies.com
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